Frequently Asked Questions

1. What is Heal-thyCity?

Heal-thyCity (or Heal-thyCity) is a division of Sirius Wellness & Outreach Medical Services Pvt Ltd, dedicated to bring hospital grade healthcare to your doorsteps.

2. When was Heal-thyCity formed?

It was started informally back in 2017. A formal incorporation happened on 30th May 2019.

3. Why choose Heal-thyCity?

Heal-thyCity is a comprehensive solution for all your healthcare needs, delivered right at your doorstep. We have a team of specialists and super-specialists backing up the medical care. We are less expensive and transparent.

4. Where is Heal-thyCity office located?

Our registered office address in listed on the website. You are welcome to visit us between 9:30 am and 6:00pm.

5. What is the reach of your services?

We provide our services within the city of Pune and to a certain extent of Pimpri-Chinchwad.

6. Are you a registered company?

Yes, we are registered as Sirius Wellness and Outreach Medical Services Pvt. Ltd.

7. Are your services available in any other city?

No! But we will soon be expanding to other cities. Look out for updates in the future.

8. What are the services you provide?

We provide holistic medical care at your doorstep including Doctor visits, Specialist advice, Nursing care,Medical Equipments, Lab investigations, Counselling, Diet consult and Physiotherapy at home.


9. Does doctor visit for emergencies and at odd hours?
Doctor visits only as per scheduled appointment.In case of a medical emergency, ambulance services need to be called in and patient be shifted to a hospital.
10. Who are the candidates for homecare?

Homecare is ideal for Senior citizen with limited mobility or elderly who stay alone, terminally ill cancer patients, bedbound patients and patients who need continued medical attention.

11. How do we pay for home healthcare services?

Our services are billed based on the duration and type of service provided. You shall be informed about every billing before moving ahead. We accept online and cash payments. We do not accept cheques.

12. Do you have specialty / super specialty doctors?

Yes, we do have specialist and super specialist doctors on are panel, who constantly guide in the medical management of our patients.

13. How do I know if my care givers or nurses are qualified?

All our healthcare workers are screened on enrolment. We verify their work experience and qualifications as well.

14. Do you provide with laboratory / radiology services?

Yes, we do provide lab services via our tie-up with Imagesense Diagnosticsfor all laboratory / radiological investigations. We only charge at actuals for all investigations.

15. Are your services 24x7?

Yes, our nursing and attendant services are 24x7 if pre-booked. Doctors visit only asper scheduled.

16. Do you provide ambulance services?

We do not have our own ambulances, but can arrange one if needed from our reliable vendors.

17. Are your services covered by insurance?

No, insurance companies do not cover home health care.


We offer following Medical Services

Our custom made and personalized plan for each paitent leads them to the road of recovery, physical and mental.

Geriatric (old age) Care

Old age brings ailments. Skip the hassle of frequent hospital visits to address their medical needs within the comfort of their home.

Chronic Illness Management

Medical condition like these require regular check ups and doctor consultation. Availability of quality medical facilites help address the issue effectively at home.

Palliative / Hospice care

Our specialist doctors and nurses make every effort to ensure the patients’ life is as comfortable as possible without deterring his/her lifestyle.

Post discharge care & rehabilitation

Round the clock efficient team of professionals to provide services which help the patient through the recovery & rehabilitation period.


We at Heal-thyCity, have a team of doctors, physical experts, counselors, psychotheapist, psychiatrist, diet consultants & more ensuring all your medical needs are met under one roof.

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500+ paitents treated at home
Best Equipped Medical Team
Excellent Feedback From Clients